Refund policy
At Squnny, we want you to be happy with your order. If you have any issue with your purchase, please contact us and we will do our best to help.
Return Window
You may request a return within 14 days after your order is delivered.
To be eligible for a return, the item must be unused, unopened, undamaged, and in its original packaging. Items that have been opened, used, squeezed, altered, damaged, or are missing original packaging may not be eligible for return.
Non-Returnable Items
Due to the nature of squishy toys and hygiene considerations, we cannot accept returns for:
- Opened or used squishy toys
- Items that have been squeezed, played with, altered, or damaged
- Items with missing packaging, tags, or accessories
- Final sale, clearance, limited release, or promotional items
- Gift cards, if applicable
Because many squishy toys are handmade or hand-finished, small differences in appearance may occur from item to item. Minor variations in color, shape, paint details, texture, scent, softness, seams, surface stickiness, or slight deformation are common for squishy toys and are not considered defects.
Damaged or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue, please include:
- Your order number
- The email address used to place the order
- A description of the issue
- Clear photos or videos of the item, packaging, and shipping label
If the issue is confirmed, we may offer a replacement, store credit, partial refund, or refund, depending on the situation.
Return Process
To request a return, please contact us at:
service@squnny.com
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
If your return is approved, we will provide return instructions. Items must be returned in their original condition and packaging.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a confirmed defective item.
Original shipping fees are non-refundable unless required by law or unless the return is due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider.
Exchanges
We do not guarantee direct exchanges. If you would like a different item, size, color, or style, please contact us first. In some cases, we may recommend placing a new order after your return is approved.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
service@squnny.com
We will do our best to help before the order is processed or shipped. Once an order has been processed or shipped, it cannot be canceled or changed.
Lost or Delivered Packages
If tracking shows that your package was delivered but you did not receive it, please check with household members, neighbors, front desk, mailbox area, or the local carrier first.
Squnny is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you.
Contact Us
If you have any questions about returns or refunds, please contact us at:
service@squnny.com