Shipping policy
At Squnny, we currently ship to the United States only.
Processing Time
Orders are usually processed within 1-2 business days after payment is confirmed. During holidays, sales events, or high-volume periods, processing may take a little longer.
Shipping Rates
We offer the following shipping options for U.S. orders:
- Standard Shipping: $7.99
- Free Standard Shipping on orders over $29
The free shipping threshold is calculated after discounts and before taxes.
Estimated Delivery Time
Estimated delivery time is usually 5-7 business days after your order has been shipped.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather, or other factors outside our control.
For popular items, limited releases, or products with high order volume, additional waiting time may be required. We will do our best to ship your order as soon as possible.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take a short time to appear after the package is handed to the carrier.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. Squnny is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to update it before the order ships, but changes cannot be guaranteed once the package has been processed.
Lost or Delayed Packages
If your package is significantly delayed, please contact us and we will help check the status with the shipping carrier.
If tracking shows that the package was delivered but you did not receive it, please check with your household members, neighbors, front desk, mailbox area, or local carrier first. We will do our best to assist, but Squnny is not responsible for packages marked as delivered by the carrier.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been shipped, we cannot cancel or modify it.
Contact Us
If you have any shipping questions, please contact us at: service@squnny.com