Contact information
We’re here to help.
If you have any questions about your order, shipping, returns, product details, or anything else, please feel free to contact us.
Emailservice@squnny.com
Business Hours
Our customer support team is available Monday to Friday, excluding public holidays.
Business hours: 9:00 AM - 6:00 PM, Monday to Friday.
We usually respond to emails within 1-2 business days. Response times may be slightly longer during weekends, holidays, sales events, or high-volume periods.
Before Contacting Us
To help us assist you faster, please include the following information when contacting us:
- Your order number, if available
- The email address used to place the order
- A brief description of your question or issue
- Photos or screenshots, if your question is related to a product, package, or delivery issue
Order and Shipping Questions
If your order has already shipped, please check your tracking information first. Tracking updates may take a short time to appear after the package is handed to the carrier.
If your package is delayed or the tracking information has not updated for several days, contact us and we will do our best to help check the status.
For legal business operator information, including the company name and registered address, please see our Legal Notice